e-Seva Technology

Privacy Policy

The terms "We", "Us", "Our", and “Company” refer to e-Seva Technology, and the terms "You", "Your", and "User" refer to individuals accessing or using our services. This Privacy Policy is an electronic record published in accordance with the provisions of the Information Technology Act, 2000 and applicable rules relating to data protection and sensitive personal data. This Privacy Policy is a legally binding document between you and e-Seva Technology and governs your use of our website and mobile application. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We are committed to protecting your privacy and ensuring the security of your information while using our services, including AEPS, BBPS, bill payments, ticket booking, and loan-related services.

USER INFORMATION

To access and use our services, users may be required to provide certain information such as name, mobile number, email address, address, PIN code, and KYC details including Aadhaar or PAN where applicable. We may also collect transaction-related information necessary for processing payments and delivering services. All information collected is service-dependent and is used solely to maintain, improve, and enhance our services and user experience. We do not collect or store unnecessary sensitive personal information such as medical records, sexual orientation, or unrelated personal data.

SERVICES PROVIDED

Our platform provides a wide range of digital, financial, and utility services including AEPS (Aadhaar Enabled Payment System), money transfer, micro ATM services, BBPS bill payments (such as electricity, insurance, and EMI), mobile and DTH recharge, travel services including flight and bus ticket booking, PAN card services, DSC (Digital Signature Certificate), loan services, insurance services, FASTag services, income tax return (ITR) filing, GST services, business license consultancy, and other related digital services. User information is collected only for the purpose of enabling these services in a secure, efficient, and user-friendly manner.

COOKIES

We may use cookies and similar technologies to improve the responsiveness of our website and application, understand user behavior, and enhance user experience. Cookies help us analyze usage patterns but do not collect personally identifiable information without user consent. Users can choose to disable cookies through their browser settings.

LINKS TO THIRD-PARTY WEBSITES

Our website and application may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our platform, and we are not responsible for the content, privacy policies, or practices of any third-party websites. Users are advised to review the privacy policies of such external websites before providing any personal information or using their services.

INFORMATION SHARING

We may share user information with trusted third parties such as banks, financial institutions, payment gateways, BBPS operators, and API service providers only for the purpose of providing services and processing transactions. We do not sell or rent user personal information. Information may be disclosed if required by law, regulatory authorities, or for the purpose of preventing fraud, investigating security issues, or complying with legal obligations.

INFORMATION SECURITY

We take appropriate security measures to protect user data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and restricted access to sensitive data. However, no system is completely secure, and while we strive to protect your information, we cannot guarantee absolute security. Users are advised to take necessary precautions while sharing information online.

Grievance Redressal

In accordance with applicable laws, any complaints, concerns, or grievances regarding content, services, or any breach of terms may be reported to our designated Grievance Officer. Users may contact the Grievance Officer by sending a written communication or email. We will make reasonable efforts to address and resolve the issue in a timely manner.

Grievance Officer Contact Details: support@e-seva.in